Jack Olshan

General Manager

As General Manager, Olshan intends to build upon the hotel’s expression of individuality by fostering an environment in which employees can embrace their unique selves to create authentic interactions with guests.

The art of it is how our team executes on that with their own originality.” With a deep-seated philosophy of leading by example, Olshan ensures his employees feel empowered, yet supported, to reach their highest potential. “I will never ask a member of my team to do something that I, myself am not willing to do—we’re all in this to accomplish the same goal… create an experience our guests will remember.”

Olshan brings with him a lifetime of hospitality experience, as his hotel career began at the early age of 5, when he helped fold guest towels alongside his parents who owned several independent hotel properties in Pennsylvania, Ohio, and West Virginia. Olshan went on to accrue over a decade of professional hotel experience, most recently acting as the Director of Operations in overseeing day-to-day logistics pertaining to rooms, food and beverage, and sales and marketing for The Inn at Dos Brisas, a Relais & Chateaux property located in Washington, Texas. As a result of Jack’s efforts, the hotel’s restaurant became the only Forbes Travel Guide Five-Star culinary destination in Texas.


Aaron Allen

Executive Chef

Meet our new Executive Chef, Aaron Allen!

With a passion for farm-to-table cuisine and dedication to delivering excellence, Aaron Allen’s culinary skill has delighted diners across the country, including the world famous restaurant, Daniel.

By supporting local farms and creating a cuisine that represents the seasonal terroir, Chef Aaron is working to make Coppin’s an even superior destination restaurant in Covington.

Through the years he’s developed a unique style that blends classic French flavors and modern-technique with the highest quality locally sourced produce.

Stop by sometime soon and enjoy our new menu additions brought to you by Chef Allen.”


Heather Paparella

Director of Sales

Heather is a true hospitality professional.  With a deep love of travel and a passion for taking care of people, Heather was destined to be in hotels. Heather’s hospitality career began in college, where she was a concierge at a downtown hotel. She loved the atmosphere and helping the hotel guests navigate their way around the city.  After graduating from Walsh University with a B.A. in Finance,  she continued her career in the corporate arena. In this role, she traveled and stayed in hotels.  She never forgot her fond memories of the hotel industry; after several years, Heather pursued a career change in 2009 and went back to the hospitality industry and never looked back.

Heather began her career with Marriott Hotels in event management and then into sales, which eventually led her to us. Her expertise in events and her competitive nature led her to win numerous awards and accolades at her previous hotels. Heather is a driving force behind the smiles of our guests. With her love of getting to know our clients and learning how to make their visit to the region a success, Heather is dedicated to ensure each group has an incredible experience at Hotel Covington. She prides herself on ensuring she and her team always make the client experience and service levels a top priority.

While her background and interests are diverse and cultured, her personal life now is a bit more focused. If you can’t find Heather miraculously attending to 5 different things at Hotel Covington, we recommend you check the greens or the lake. She and her husband are avid golfers and boaters; and of course, they never go anywhere without their jewel, 2-year-old Ava Grace. Heather is on a journey and it keeps getting better; Hotel Covington is looking forward to walking that path with her for many years to come.


Justin Ham

Director of Rooms

Justin is an eclectic and widely experienced hospitality manager. With more than 18 years in the industry and experience with 4 celebrated brands, he has a wealth of operational knowledge to pull from.  As part of the pre-opening team for Hotel Covington, he helped create the ambiance that sets Hotel Covington apart. As the Director of Rooms, Justin oversees the front office and housekeeping operations of the property.

With a welcoming smile and an eager ear Justin continues to develop a winning team held to the highest of standards. He would tell you that “Hospitality starts at Home”, and for many, this is most evident in his attention to their lives. His example has helped fashion a crew that exemplifies care and thoughtfulness. From reservation to check out, he monitors the details of each guest and takes pride in their delight with our “House”. He is quick to find a solution to any problem and can be counted on to marry creativity with business.

While Justin makes everyone feel like family, the spark in his eye comes from his own beautiful wife and their 2 children.  He is an avid soccer fan and supporter of FC Cincinnati. As a lifelong resident of Covington, he is looking forward to greater things from the hotel and will continue to blaze a trail for the boutique experience.


Carl Musak

Guest Services Manager

Carl Musak may be new to the city of Covington, KY, but the setting for his role as guest services manager is anything but unfamiliar. Bringing with him years of experience and genuine hospitality, Musak is excited to live up to the Hotel Covington standard of exceptionally tailored experiences. “Traveling can be stressful for people and for many, it takes months or even years of savings to be able to afford a vacation,” Musak explains. “Each guest is unique but one thing is consistent: it is up to us to make sure they’re satisfied and impressed.”

Musak did not always envision himself in hospitality—let alone leaving his home state of New York—but has found himself eagerly looking forward with every career leap. After earning a BS in economics and world trade from New York’s University of Buffalo, Musak unknowingly began his hospitality career while working as a cage cashier manager at Turning Stone Resort and Casino in Verona, NY. During that time, he took hold of his newfound passions and innate ability to connect with guests by moving to the front of house, where he managed all guest-facing operations.

After 19 years with the casino, Musak and his family traded the familiarity of upstate New York for Kentucky’s Southern charm. The move, which Musak says allowed him to grow personally, led him first to The Greenbrier, directing guest services, before setting new roots with Hotel Covington. Here, he delivers guest experiences that leave them with one lingering thought throughout their stay: “Wow!”

In his spare time, Musak loves spending time with his girls—his wife, Tiffany, and their three daughters, Olivia, Carli, and Sophia—by exploring the sights, eats, and attractions surrounding their hometown of Alexandria, KY.


Megan Dillon

Director of Food & Beverage

Megan Dillon is a Northern Kentucky native, born and raised in Melbourne Ky.  She spent the majority of her 20’s living in Nashville Tennessee, honing her skills in hospitality, but this wasn’t always her plan.  What started out as bartending to pay the rent while pursuing a career in music, quickly evolved into a world of endless opportunity, networking and where she found a real sense of community.  She watched as the city’s movers and shakers would gather at the local bars and restaurants to do business, and decided she wanted a seat at the table so to speak. She found ways to use her creativity to grow business, create memorable experiences for guests, build amazing teams, and innovate systems and processes within the business.

With hard work and dedication, she quickly moved up the ranks from a bartender, to lead bartender, to Assistant General Manager, until she finally took on her first General Manager role at age 28. In 2017, Megan decided to take her passion for the hospitality industry and all that Music City had taught her back home to Kentucky and joined the Hotel Covington team as Food & Beverage Manager for our Coppin’s restaurant. What began as a Manager position became a home for Dillon!

She is thrilled to now join the executive team as Director of Food & Beverage and lead Coppin’s restaurant to it’s successful future!


Christina Grubish

Director of Finance

Chris’ career in Finance is deeply entrenched the Cincinnati area. Born and raised in the tri-state area, she feels a personal connection to growing Hotel Covington into a shining example of full-service Hospitality. She strives to maintain the highest standards for accuracy while keeping focus on the humanity of this industry.

Chris balances having a career with being a wife and bona fide soccer mom. Between acting as a shuttle for her 5 wonderful children, ages 1 to 19, and coaching their soccer teams, Chris has earned her stripes, and is often called ‘Mom’ by the Hotel Covington staff. While Chris is expertly versed in finance and data analysis, she would never allow a room to become bored with her instruction. You’ll notice her eyebrows start to dance when she gets excited and her expressions are fondly seen as the most animated of anyone at Hotel Covington.

With more than 15 years’ experience from the Hyatt Regency Cincinnati and Riverbend Music Center, Chris brings with her a deeply rooted knowledge of both the workings of finance and the implications of business in this area. Chris was a part of the pre-opening team for Hotel Covington and is looking forward to the increasing success of this and many more projects.


Bill Westendorf

Director of Engineering

Bill Westendorf has been taking things apart to fix them since age 8 and seriously enjoys figuring out how everything works. Right out of high school he started with a maintenance team and has worked his way into being one of the most sought-after people at Hotel Covington. For anything broken from HVAC’s to pens, Bill knows how to fix the problem. For more than 15 years he has been developing the skills to keep any house in shape, and what better challenge than the historic Hotel Covington.

From before the Hotel’s inception, Bill has been a force in balancing functionality with design, all while highlighting the timeless beauty of our property. His sense of humor sets people at ease and he is a big reason the people at Hotel Covington have the confidence to tackle any obstacle. He would tell you that he just likes to fix things, but his team knows that he does so much more than just keep things working.

When Bill isn’t at Hotel Covington keeping all the moving pieces moving, he could be found taking on extra projects, sustaining his own home, or tooling around in his garden. Yet he still finds time to play games with his son and ride 4-wheelers around their 10 acres. Hotel Covington will keep bringing home the gold as long as Bill is there to face down the hurdle and keep us going.


Chris Bowers

Engineering Manager

Christopher Bowers was born and raised in Shelbyville, KY, and has lived in Kentucky all his life. He spent years working in carpentry, on farms, and in construction, learning the value of old fashioned hard work and getting the job done right.

After graduating from the University of Kentucky, Chris moved to Covington in 2016, at the start of Madison Avenue’s ‘Renaissance’ and shortly before the opening of Hotel Covington. He seized on the opportunity and became a proud member of the hotel’s opening team as the valet manager, but it became quickly apparent that his problem-solving skills and years of construction experience made him a natural fit for the Engineering department. After two short years, Chris has risen to become the manager of the department. He is responsible for overseeing the Engineering staff and ensuring that all hotel facilities and systems are functional and up to date.

Outside of work, he enjoys horse racing, playing pool, and backcountry camping.  He looks forward to continuing to facilitate the smooth operation of the hotel at a fundamental level, ensuring the best possible environment for both guests and the hotel staff.


Krista Albers

Director of Human Resources

Krista comes to us with a deep history of managing HR departments in hospitality, bringing over 15 years of experience at 2 different  properties, she knows how to make people smile. From moving around more than 25 times, she developed an impressive worldview that gives her a resounding empathy for people, especially our travelers. She can always be counted on to provide a sound insight for how people work within a structured environment.

From resume to life events and everything between, Krista safeguards the people of Hotel Covington with her vast knowledge and attention to detail. If you feel like you stepped into a family home when you walk through our doors, it’s because she’s behind the scenes keeping that family on track. She started with our pre-opening crew and has played a significant role in the strategy and direction of Hotel Covington.

When she’s not behind an open door at Hotel Covington, you may find her tailgating a UC game with her husband and son or shopping the latest make-up line at Ulta. She is a diehard Bearcats fan who loves spending time at any beach, and always looks performance ready. Krista is super excited to be leading us on to bigger and better things, and always seems to be one step ahead drawing us into the next great success.


Jim Swain

Director of Revenue

Jim Swain may be our Director of Revenue, but he would tell you he is the Director of Fun. Born and raised right here in Northern Kentucky Jim is a knowledgeable local with a penchant for hospitality. Jim started in this industry right out of college just across the street from Hotel Covington. He spent the last 16 years working his way through sales and revenue for other area hotels, but at last he has come home to lead our team.

Jim brings his considerable skills to us at just the right time. With his guidance Hotel Covington has earned distinction as one of the best hotels in the area, and he is hard at work making sure we stay on top. Jim is a great sounding board for all thing’s hospitality and with his diverse experience he can get to the bottom of even the most obscure problems.

Along with traveling, he loves dining out and can regularly be found soaking in the sun at a Reds or Bengals game. With a bit of a sweet tooth, he recommends Graeter’s as his favorite local snack, and is willing to play concierge when you can catch him for our guests passing through. Jim is thrilled to be a part of the Hotel Covington Team, and it shines through all our success.


Alli Robben

Social Media Coordinator

Alli Robben was destined to be a Social Media Coordinator long before she knew it as it involves a combination of her two favorite things, aesthetics and marketing. She’s had a deep love for fashion and design her entire life. And while studying marketing at Miami University, Alli took a leap of faith and started a fashion blog, way before blogging was popular.

Her blog and social media influence quickly became her favorite passion, and an outlet to express her desire to design, create, and inspire. The following year, she became a personal stylist at Nordstrom, where they quickly discovered her social media skills and gave her full control of their Instagram page.

In 2017, her brother launched a marketing company, Robben Media, and immediately offered her the Creative Strategist position. In this role, Alli has the privilege of working from home, local coffee shops and hotels of course (wink, wink).

Hotel Covington quickly became one of Alli’s favorite spots to work from, since she highly enjoys the warm and welcoming environment, and heavy fashion influence that comes with the history of Hotel Covington. After spending so much time in the hotel, and creating relationships with the team members, she soon became Hotel Covington’s Social Media Coordinator. Alli is very excited to be a part of a team that is so creative, innovative, and ambitious.